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Dr. Lucia Kim and Associates
8763 Bayview Ave.
Richmond Hill, ON L4B 3V1

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Home ยป COVID-19 Protocols

COVID-19 Protocols

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Under the guidance of the College of Optometrists and Ministry of Health, this is what you can expect from our procedural system:

* All eye examinations and optical visits are by appointment only and we are not allowing walk-in visits until the restrictions are lifted-please call or email us to book.

*Please call us from your mode of transportation that you have arrived so we can receive you at the door as it will be locked.

* All staff and optometrists will be self-screening daily, wearing masks and/or face shields when social distancing cannot be maintained.

* All patients/guests will be asked screening questions, required to wear masks (if over 2 years old and non-asthmatic), sanitize their hands and have their temperatures checked BEFORE entering.

* Staff will be ensuring proper social distancing and limiting numbers in the office.

* Staff will be cleaning touch points after each patient visit and cleaning and sanitizing the office several times during the day.

* Hand sanitizing or washing stations are available and plexiglass shields have been installed.

* All frames will be properly sanitized after each try-on

* We have implemented HVAC changes for better air purification.

* We have an on-line store for contact lens and artificial tear orders and products can be shipped or we can bring it to you for curb side pick ups.

* We are highly recommending paperless systems so we can send information to you electronically.

* Telemedicine option is available-please ask staff for details.

* We will be constantly monitoring and updating our standard operating procedures in compliance with our officers of health to focus on keeping everyone safe.

Dear Patients:

I am writing a letter to you about an eye care crisis in the province of Ontario after 30 years of neglect by the government of Ontario.

Since 1989, optometrists are getting the same reimbursements for the OHIP-covered eye exam-$45.

Remember-in 1989, the minimum wage was $5 an hour and now 32 years later, the minimum wage is $15 an hour. A chocolate bar in 1989 was 40 cents and now it is about $1.25. Most goods and services have increased by at least 3-fold.

The Ontario government has not adjusted our fees to inflation for 30 years but our expenses (rent, utilities, wages, etc.) have gone up 3-fold.

Can you understand our frustration?

This is not sustainable. Ultimately, patient care will suffer. With the expected ongoing restrictions due to COVID 19, many practices will be forced to shut down because we cannot cover the costs of running our practices.

Therefore, optometrists have voted to withdraw all OHIP services on September 1, 2021 to protest 30 years of Ontario government neglect and disrespect.

This job action will force the government to start negotiating fairly with us. If you support our action, please:

  1. Go to and sign the online petition.
  2. Contact the Minister of Health, the Hon. Christine Elliott 416-327-4100.

Thank you and I hope I can count on your support.

Sincerely, Lucia Kim Optometrist


We are now able to bill your insurance provider directly.